1. Provider and scope

These General Terms and Conditions (GTC) apply to all contracts for the sale of fountain pens, writing instruments and stationery concluded via the online shop www.siegfeder.com between

Siegfeder GbR Bartel & Michel
Gottfried-Kinkel-Str. 18
53721 Siegburg
Deutschland

and the customers.

Siegfeder GbR Bartel & Michel requests that you read the terms and conditions before placing any order. Acceptance of the terms and conditions is necessary to order a product or service on the website.

Any differing terms and conditions of the customer shall not apply unless expressly agreed to.

Siegfeder GbR Bartel & Michel reserves the right to change these terms and conditions at any time.

2. Conclusion of contract

The presentation of goods does not constitute a binding offer. The customer submits a binding offer by placing an order. The contract is concluded upon order confirmation or shipment of the goods.

3. Prices and payment

All prices include VAT and exclude shipping costs. Available payment methods are displayed during the order process.

Any applicable shipping costs will be indicated during the ordering process.

Siegfeder GbR Bartel & Michel reserves the right to change the prices and other fees displayed on the website at any time and without prior notice. However, you will be invoiced based on the prices valid at the time your order is confirmed.

The prices that apply to you are those that are valid in the country where your specified delivery and billing address is located.

4. Product presentation

The images used on this website are not contractually binding. Siegfeder GbR Bartel & Michel undertakes to make every effort to ensure that the photographic representation of the products and services offered for sale on the website is as true to life as possible.

However, given the way these products are presented on the internet, it is possible that your perception of the photographic representation of the products does not exactly match the actual products.

Likewise, it should be noted

5. Delivery and transfer of risk

For consumers, the risk passes to them upon delivery of the goods; for businesses, it passes upon delivery to the shipping service provider.

6. Warranty

The statutory warranty rights apply. Excluded are damages caused by improper use, wear and tear, or unauthorized modifications.

7. Safety instructions and liability

The products contain metal components and are not toys. They are not suitable for children. Use is at your own risk.

Der Verkäufer haftet unbeschränkt bei Vorsatz, grober Fahrlässigkeit sowie bei Verletzung von Leben, Körper oder Gesundheit. Im Übrigen ist die Haftung gesetzlich beschränkt.

8. Retention of title

The goods remain the property of the seller until full payment has been received.

9. Personal Data

Siegfeder GbR Bartel & Michel undertakes to maintain the confidentiality of personal data collected via the website and to handle it in accordance with applicable regulations.

When you order products on our website, you agree to provide Siegfeder GbR Bartel & Michel with the personal information necessary for processing your order (delivery and invoicing). This information must be accurate, valid, and up-to-date.

You have the option at any time to decline emails, invitations or commercial communications from Siegfeder GbR Bartel & Michel.

For further information on the processing of personal data by Siegfeder GbR Bartel & Michel, users of the website are requested to take note of the privacy policy of Siegfeder GbR Bartel & Michel.

10. Right of withdrawal – Returns and refunds

You have the right to withdraw from this contract. This means you can return the delivered product within 14 days of receipt for a full refund (excluding return shipping costs, which you are responsible for). Exchanges are not possible.
Refunds are only available for products purchased through the website and returned undamaged in their original packaging.
The return process is as follows:

Please submit your cancellation request via email to: kontakt@siegfeder.com

After requesting a return and receiving the confirmation email from Siegfeder GbR Bartel & Michel, you can return the goods to Siegfeder GbR Bartel & Michel, Gottfried-Kinkel-Str. 18, 53721 Siegburg.

You send the goods at your own risk and expense. Siegfeder GbR Bartel & Michel accepts no responsibility for damage, theft or loss during the return of goods.

Products must arrive undamaged, complete, adequately protected, in their original packaging and with all accompanying accessories.

If the goods meet the requirements for a return, they can be refunded.

If the goods do not meet the aforementioned requirements or if you return products for which the right of withdrawal is excluded in time, you are not entitled to a refund of the purchase price.

11. Warranty in case of a defect

Alle Produkte von Siegfeder GbR Bartel & Michel unterliegen einer Garantie gegen Herstellungs- oder Materialfehler. The following cases are not covered by the warranty:

• Defects and damage caused by failure to follow the care instructions;

• Defects and damage due to expected wear and tear. In particular, abrasion of the anodized titanium oxide layer (coloring of titanium);

• Defects and damage caused by misuse, negligence or accidents;

• Defects and damage resulting from improper use, modification, personalization, or repair by a person not officially authorized by Siegfeder GbR Bartel & Michel to perform this work;

• Defects and damage caused by the use of inks, ink converters or other components not sold by Siegfeder GbR Bartel & Michel;

• Defects and damages due to loss, theft or other causes beyond the control of Siegfeder GbR Bartel & Michel

12. Final provisions

German law applies. Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.